Privacy Policy

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 Last updated: August 2026

Your privacy matters to me. This Privacy Policy explains how I, Kelly Walton, collect, use, store and protect your personal information when you visit my website, contact me or use my coaching services.

I am committed to handling your personal information responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

I am Kelly Walton, Life Transition & Wellbeing Coach, and I am the data controller responsible for the personal information collected through my website and coaching services.

If you have any questions about how your information is used, or would like to exercise your data protection rights, please contact:

Kelly Walton
Email: info@kellywaltoncoaching.com
Website: www.kellywaltoncoaching.com

Depending on how you interact with me, I may collect information including:

• Your name
• Email address
• Telephone number
• Information you provide through website contact or booking forms
• Information you provide when booking or purchasing coaching services
• Records relating to appointments and coaching sessions
• Payment and transaction information
• Communications between us, including emails and messages
• Feedback or testimonials you choose to provide
• Technical information about how you use my website, such as IP address, browser information and cookie data

During coaching, you may choose to share personal information about your life, relationships, family, wellbeing, work or circumstances.

Some of this may amount to special category personal data, such as information about your physical or mental health. Where this applies, I will only process this information where I have an appropriate lawful basis and condition for doing so under data protection law.

I will only collect information that is relevant and necessary for providing my services.

I may collect personal information when you:

• Contact me through my website, email, telephone, social media or WhatsApp
• Book a discovery call or coaching session
• Purchase a coaching service or programme
• Complete a questionnaire, coaching agreement or other form
• Participate in coaching sessions
• Subscribe to emails or other communications
• Provide feedback or a testimonial
• Interact with my website

I may also receive limited information through third-party services used to operate my business, such as website hosting, booking or payment platforms.

I may use your personal information to:

• Respond to enquiries
• Arrange discovery calls and coaching sessions
• Provide coaching services
• Manage our coaching relationship
• Process payments and maintain appropriate financial records
• Communicate with you about appointments or services you have purchased
• Maintain appropriate coaching and business records
• Improve my services and website
• Send marketing communications where you have chosen to receive them
• Meet my legal, regulatory, safeguarding or professional obligations
• Establish, exercise or defend legal claims where necessary

I will not sell your personal information.

Under UK data protection law, I need a lawful reason for processing your personal information.

Depending on the circumstances, I may rely upon:

Contract – where processing your information is necessary to provide coaching services you have requested or to take steps before entering into a coaching agreement.

Legitimate interests – where it is reasonably necessary for operating and protecting my coaching business, responding to enquiries, maintaining appropriate records or improving my services, provided those interests do not override your rights.

Consent – where you have actively chosen to receive certain communications or where consent is otherwise an appropriate basis for processing.

Legal obligation – where I need to retain or disclose information to comply with the law.

Where special category information is processed, I will also ensure that an appropriate additional condition under data protection law applies.

You can withdraw consent at any time where consent is the basis on which your information is being processed.

What you share with me during coaching will be treated confidentially.

However, confidentiality may have limits where disclosure is required by law or where there is a serious safeguarding concern. Any applicable confidentiality arrangements and boundaries will also be explained within your coaching agreement.

Coaching is not therapy, counselling, medical care or emergency mental health support.

I will not share your personal information unnecessarily.

I may need to share limited information with trusted service providers that help me operate my business, which may include:

• Website hosting providers
• Appointment and booking systems
• Payment processors
• Email or communication providers
• Cloud storage or business administration systems
• Accountants or other professional advisers

These providers may process information on my behalf or act as independent data controllers depending on the service they provide.

I may also disclose information where required by law, for safeguarding purposes or where necessary to establish, exercise or defend legal rights.

Some of the technology providers I use may process or store personal information outside the UK.

Where personal information is transferred internationally, I will take reasonable steps to ensure that appropriate protections and safeguards required by UK data protection law are in place.

I will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including providing coaching services and meeting legal, tax, accounting, safeguarding and professional requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

I take reasonable steps to protect the personal information entrusted to me.

This includes using appropriate password protection, secure systems and access controls and limiting access to personal information to those who genuinely need it.

While I take data protection seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

I will only send you direct electronic marketing where I have an appropriate lawful basis to do so.

Where you have consented to marketing, you can change your mind at any time by using the unsubscribe option provided or contacting me directly.

Choosing not to receive marketing will not affect coaching services you have already purchased.

My website may use cookies and similar technologies to help it function, understand how visitors use the site and improve the user experience.

Some cookies are essential for the website to work. Other cookies, such as analytics or marketing cookies, may require your consent before they are placed on your device.

Please see my Cookie Policy for further information about the cookies used on this website and how you can manage your preferences.

Depending on the circumstances, UK data protection law gives you rights over your personal information. These can include the right to:

• Ask for a copy of the personal information I hold about you
• Ask me to correct inaccurate or incomplete information
• Ask for your information to be deleted in certain circumstances
• Ask me to restrict how your information is used
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where processing is based on consent

Not all rights apply in every situation.

If you would like to exercise any of these rights, please contact me at info@kellywaltoncaoching.com

If you have concerns about how I have handled your personal information, please contact me first so that I have the opportunity to address them.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information about your rights and how to make a complaint is available from the ICO.

My website may contain links to other websites or services.

I am not responsible for the privacy practices of third-party websites, and I recommend reviewing their privacy information before providing them with personal information.

I may update this Privacy Policy from time to time to reflect changes to my services, the technology I use or applicable legal requirements.

The latest version will always be available on this website, with the date of the most recent update shown at the top.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Kelly Walton
Life Transition & Wellbeing Coach
Email: info@kellywaltoncoaching.com
Website: www.kellywaltoncoaching.com